CRM - Call Centre


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CRM - Call Centre

CRM - Call Centre
Online Tourism Partner offers an advanced CRM and call centre software service for businesses operating in the tourism sector. This service is designed to provide a wide range of services to B2C and B2B customers, from hotel bookings to flight, transfer, tour, car hire, golf packages and theme park ticket sales.

Aims and Objectives
  • Increased Profitability: B2B and B2C call centre sales aim to increase the profitability of businesses.
  • Trust and Direct Access: Customers making reservations directly through the call centre reinforces the sense of trust.
  • Data Collection and Analysis: The CRM module collects and analyses customers' travel habits.
  • Various Service Options: Customers are offered different options in hotel, flight, transfer, tour and many other areas.
  • Knowledgeable Call Centre Staff: Since the staff has a good command of current sales data, they can provide accurate information to customers.
  • Advertising Campaigns: New bookings are obtained through campaigns organised for different market customers.
  • Accessible Information Sources: Call centre agents can access detailed information about hotels.

CRM - Call Centre Details
  • Hotel and Hotel + Flight Bookings: Customers are offered comprehensive accommodation and travel packages.
  • Transfer, Tour and Car Hire Services: Support is provided at every stage of the travel process.
  • Golf Packages and Tee Time Bookings: Special services for golf enthusiasts.
  • Sales CRM and Call Centre Module: Effective management of customer relations.
  • Call Centre Agent Screen: Facilitating call centre operations with user-friendly interfaces.
  • Virtual Switchboard Module: Infrastructure required for effective communication and management.
  • B2B Theme Park Ticket Sales: Special services for business partners.
  • Reporting and Mobile Compatibility: Easily accessible reporting and mobile compatibility.
  • SMS and E-mail Infrastructure: Advanced tools for effective customer communication.
  • Virtual POS Integration: Easy and secure payment transactions.
  • Markup Management: Effective management of pricing strategies.
  • Personnel Progress Payment Calculation: Evaluation and rewarding of personnel performance.
  • Personnel System Authorisation: Organising system access of personnel.

These call centre and CRM services offered by Online Tourism Partner help businesses operating in the tourism sector to improve customer experience, increase operational efficiency and expand their market share. These services support the long-term success of businesses by maximising customer satisfaction.

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